Some Windows 10 users
sometimes experience a blue screen with a message in the middle that says:
“Your device has encountered a problem and needs to restart, we are just
collecting some information about the error, and then we will restart the
device.”
Usually, this message is
one of the types of error messages in the operating system which is known as
the screen of death, and it suddenly appears on the computer screen in blue
color when the Windows operating system encounters a fatal error that it cannot
overcome.
It may be because part
of the hardware in your device has changed or because of a software update, in all
cases, once this error occurs, the operating system will not be able to save or
perform what you are doing, and in the blue screen comes with a message: Your
PC ran into a problem and needs a restart. We're just collecting some error
info and then restarting for you.
The Blue Screen of Death
or BSOD is that screen that appears when the operating system encounters a
fatal error that it cannot deal with, and this error leads to the Windows
system stopping from working, and the only thing that can be done in this case
is to restart and this means losing the data that you were working on before
The screen appears because the programs will not have the opportunity to save
that data.
This screen appears in
Windows systems and takes a different appearance depending on the version, as
it takes in Windows 7 and older versions an appearance similar to the /terminal
/ or DOS screen.
In Windows 8 and Windows
10, the screen is simpler.
The reasons for the appearance of the blue screen in Windows?
Corrupted
files in the system.
Clear
the registry file from the System32 folder.
High
temperature.
some
viruses.
Force
shutdown of the computer.
An
old version of tariffs.
An
old version of the operating system.
It
will be in a sentence in the other next to the Stop Code, and it could be one
of the following:
BAD
SYSTEM CONFIG INFO.
CRITIAL_PROCESS_DIED.
DPC_WATCHDOG_VIOLATION.
ALWAYS_LOOK_ON_THE_BRIGHT_SIDE_OF_LIFE.
APC_INDEX_MISMATCH.
DRIVER_IRQL_NOT_LESS_OR_EQUAL.
DRIVER
POWER STATE FAILURE.
INACCESSIBLE
BOOT DEVICE.
KERNEL
SECURITY CHECK FAILURE.
MANUALLY_INITIATED_CRASH.
MEMORY
MANAGEMENT.
WDF_VIOLATION.
WHEA_UNCORRECTABLE_ERROR.
DRIVER_VERIFIER_DETECTED_VIOLATION.
HAL_INITIALIZATION_FAILED.
And
there are more stop codes for this message.
Solve the problem of the blue screen in Windows 11 or 10 and 8?
Through
the sword mode Safe Mode.
Run Startup Repair.
Run System File Checker (SFC).
Disable
the automatic restart when a system error occurs.
Update
drivers for the computer.
Uninstall
suspicious and harmful programs.
Windows
update and upgrade.
Reinstall
Windows.
We
will start explaining each one of these solutions in detail.
Solve the problem of the blue screen in Safe Mode.
To
start your computer in sword mode, open the settings from the start menu or
press the Windows + I button, and choose Update & Security...
And
choose from the side menu Recovery .. Then under Advanced Restart
Choose
Restart Now.
Some
options will appear, choose the following:
Troubleshoot
> Advanced options > Startup Settings.
Next,
click on Restart.
After
you open the computer in sword mode.
Open
cmd as administrator.
Type
cmd in the search, right-click on it, and choose Run As administrator.
Or
he chose it from the side.
Solve
the problem of the blue screen of the sword mod
Type
the following commands in the CMD window.
net
stop wuauserv
net
stop bits
Each
command is written once alone... After executing the commands, restart your
computer.
Run Startup Repair to solve the screen of death.
Windows
offers you a troubleshooting tool, but in order to run it, you must have a
Windows installation disc or even if the Windows files are burned on a flash
drive...
Connect
Windows to your computer and instead choose Setup
Choose
Repair .. and then choose the following:
Troubleshoot -> Advanced Options ->
Startup Repair.
Windows
will try to detect any errors or damaged files in Windows and they will be
repaired automatically.
Run System File Checker (SFC).
You
can check for damaged files that are a major cause of the blue screen in
Windows by opening CMD...
Type
cmd in the search and click on it and run as administrator. Refer to the
illustrated explanation to open the window in the first step.
Type
in the black window that popped up for you:
SFC
/scannow
Disable the automatic restart when an error occurs in the system.
Modify
the Memory Dump Setting .. to stop the automatic restart of the computer.
Right-click
on This PC and select Properties.
Select
the Advanced tab.
Click
on settings in the 'Start-up and Recovery' section.
Disable automatic restart when a system error occurs
Uncheck
the checkmark from Automatically Restart, and select Complete memory Dump.
Click
ok and restart your computer.
This
is how your computer if an error occurs in the system, will show you an error
message, but it will not do a reboot alone. You can implement the method by
setting the sword mode if your computer does not open and gives the same blue
screen.
Update computer drivers manually or automatically.
Computer
drivers are a very common cause of this blue page problem... Your use of old
drivers may be the main reason behind the continuous appearance of the blue
screen on your Windows.
You
can update your computer drivers manually by entering the website of your
computer manufacturer, typing the computer model, and downloading and
installing the drivers manually. Or by downloading a driver update program
online and automatically updating it, such as Drive Booster and Drive
Pack Solution.
Uninstall suspicious and harmful programs.
Try
uninstalling the programs that you installed recently before the problem
appears and they are redundant programs that are useless... Always avoid using
programs from untrusted sources or suspicious programs because they can cause
many problems in your operating system.
Windows update and upgrade to solve the blue screen problem.
There
will always be big updates every once in a while that solve many problems in
the Windows operating system... Keep your current version the latest version of
Windows 10 to avoid all the problems that appear in the old versions and that
were solved with updates, go to Settings >> Updates and search for
updates.
Reinstall Windows to remove the blue page.
You
can try to do a reinstall of Windows again or make a Windows Reset by deleting
all programs and everything on Windows and starting to use Windows again, and
you can do this by typing in the search for Windows Reset.
and
click on Get Started.
Countries
were the most popular 8 solutions to the problem of the blue screen and the
computer entering a cycle of restart because of it, too. And do not be lazy in
making the steps of the updates because it is very important, if you have any
problem leave it in a comment.